User Data Deletion Instructions

This page explains how to delete personal data that Toko AI receives when you connect an Instagram Professional account or Facebook Page through our Meta app (Instagram Graph API). We comply with Meta Platform Terms and applicable privacy laws.

1. Data covered by the app

After you connect your account, we may store:

• Instagram and Facebook Page identifiers and Meta app-scoped user IDs;
• access tokens (stored in protected form);
• post metadata, comments, draft replies, action logs, and insights analytics, only within the permissions you granted in Meta.

We never receive your Instagram password.

2. Delete via Meta (recommended)

1. Open Facebook Settings & Privacy → Settings → Apps and Websites.
2. Remove our app from the list.
3. If needed, open View Removed Apps and Websites, select the app, and click Send Request to submit a data deletion request. Meta will notify us automatically.

We then delete related records in our systems within a reasonable time (typically within 30 days).

3. Request by email

If you do not use Facebook or need help, email main@seenyouai.ru with subject Data deletion request and include:

• your Instagram username (@handle);
• Facebook Page name (if connected);
• a short statement that you want all data related to the Toko AI / Meta app deleted.

We will confirm receipt and notify you when deletion is complete.

4. Check request status

If you received a confirmation code from Meta or our app, open:

https://tokoai.ru/data-deletion/?code=YOUR_CODE

The page will show that your request was received and is being processed. For questions, email us with the same code.

5. Meta app callback (developers)

Our app implements Meta’s Data Deletion Request callback: POST https://tokoai.ru/meta/data-deletion with signed_request (returns JSON url + confirmation_code).

6. When we may retain data

We may retain specific records only where required by law (for example, billing records for paid services) or if we cannot identify your account from the request. We will explain any refusal by email.

Last updated: November 6, 2026. Privacy Policy (English) · Privacy Policy (Russian)